Cibcgoldtravel.com is a safe, secure environment where holders of the CIBC Gold VISA credit card can search for and purchase a variety of travel products with Gold Bonus Points or with their CIBC Gold VISA card or a combination of both.

The CIBC VISA Travel Service, including cibcgoldtravel.com, is operated for the benefit of CIBC Gold VISA cardholders by an independent travel service agency, Merit Travel Group Inc., Ontario Registration number 4499356 (referred to in this Privacy Policy as the "the CIBC VISA Travel Service"). In accordance with the Ontario Travel Industry Act, please click the TICO logo on this page for detailed information on the registered name, address and registration number applicable to the seller of the travel services.

Access to Information

The personal information provided to the CIBC VISA Travel Service by CIBC Gold VISA cardholders ("cardholders") who register on cibcgoldtravel.com is kept secure and confidential. Cardholder personal information is confidential and will not be disclosed or used except as permitted by the cardholder or as required by law. The CIBC VISA Travel Service will not disclose information about cardholders to third parties (either organizations or individuals) unless:

• The cardholder gives explicit and specific prior permission, or
• It is necessary to complete a purchase transaction such as booking travel, or
• The disclosure is required by law or by warrant authorized by a court of competent jurisdiction

The CIBC VISA Travel Service will provide to CIBC statistical information about aggregated Member usage that has been purged of all personal identifiers. Should there be any concerns regarding the type of information accumulated or its use, cardholders should contact:

CIBC VISA Travel Service
201 City Centre Drive, Suite 501
Mississauga, ON L5B 2T4
privacy@cibcgoldtravel.com

Collecting Information

As part of the registration process, the CIBC VISA Travel Service collects email addresses and other personal information from cardholders who voluntarily register to receive access to the whole site, including online booking and Gold Bonus Points information.

As part of the booking process, the CIBC VISA Travel Service collects additional personal information from cardholders, including credit card numbers. Personal information, including member tracking identifiers created during the registration and/or booking process, are stored in a secure environment with credit card and password information encrypted for added security.

How Information is Used

Information on cardholder activity on cibcgoldtravel.com is accumulated in order to respond to and process cardholder requests for travel products and services, personalize sections of the site according to the cardholder's preferences, continually improve the quality of the program and program offerings, and to improve the level of service that the CIBC VISA Travel Service provides to cardholders. Information may also be used to provide promotional offers or other financial products that might be relevant to the cardholder as part of the service. You may at any time request not to receive such offers.

Sharing Information

When a cardholder reserves or purchases travel products and services through cibcgoldtravel.com, the CIBC VISA Travel Service provides information about the cardholder to the airline, car rental agency, hotel, tour operator or any other involved third party to ensure the successful fulfillment of the cardholder's travel arrangements. The CIBC VISA Travel Service does not sell or rent the personal information of cardholders to anyone.

How you can control the use of your Information

At any time, the registered cardholder can view and/or update the information stored in 'My Account', which includes the cardholder's personal profile, username and password.