With the CIBC Gold VISA card, you can travel where you want, when you want. And no blackout periods means the only limits you'll experience will be from your own imagination. You can redeem your accumulated Gold Bonus Points1 for free travel through the CIBC VISA Travel Service2 for any travel offer - including family vacations, golf packages, cruises, holiday packages, accommodations, flights, and more!
You can redeem as many Gold Bonus Points as you need to cover as much of the travel costs you want. You can even pay 100% of your trip costs - flights, accommodation, tours, etc. - with your accumulated Gold Bonus Points.
You will also earn Double Gold Bonus Points on all net travel purchased on your CIBC Gold VISA card through CIBC VISA Travel Service. And, it doesn't matter if you book through our website or with one of the Travel Service's experienced counselors - you still get the Points. Double Gold Bonus Points let you reward yourself sooner!
When you're ready to travel, you may now book your trip online, or if you'd prefer to discuss your travel plans with an experienced counselor, simply call CIBC VISA Travel Service - a full service travel agency. The choice is yours. For your convenience we are open 7 days a week. For more information, please call 1-800-306-2433; or in Toronto 905-712-2433.
Do you have a question? Scroll through our frequently asked questions below to find answers to some common questions or simply submit a Contact form with your question and we will be happy to answer it for you.
How do I contact CIBC VISA Travel Service Customer Service?
Please feel free to contact one of the Travel Service's experienced counselors at 1-800-306-2433 (In Toronto: 905-712-2433) during business hours (please click here for Hours of Operation). You can also contact us via email - please remember, for security reasons, do not include any personal information or card details in your email inquiries.To send an email to CIBC VISA Travel Service Customer Support, please click here.
What are your hours of operation?
For your convenience, the CIBC VISA Travel Service is open 7 days a week:
Monday to Friday: 8:30am EST - 10:00pm EST
Saturday: 9:30 am EST - 7:00 pm EST
Sunday: 10:00 am EST - 6:00 pm EST
And, of course, our website can be accessed 24 hours a day, 7 days a week.
How do I redeem my Gold Bonus Points for free travel?
Gold Bonus Points can be redeemed for as much of your trip as you want, up to 100%. Every 500 Gold Bonus Points represents $5. Decide how many Gold Bonus Points you would like to redeem and use your CIBC Gold VISA card to pay the difference. To find out your current Gold Bonus Points Balance, click here.
How much of my travel purchase can I apply my Gold Bonus Points to?
All of it, if you like! You can use up to 100% of your Gold Bonus Points to redeem travel.
How do I find out my Gold Bonus Points balance?
You can check your Gold Bonus Points balance 3 ways:
1. Right here at www.cibcgoldtravel.com. If you have registered, click here for the most current information on your Gold Bonus Points Balance. If you have not registered, click here to register.
2.Check your last CIBC Gold VISA statement.
3.Call the CIBC Customer Service automated telephone service at 1-800-465-4653.
What travel can I book online?
You can book scheduled flights (example: Air Canada, United Airlines, etc.), Packages (example: Air Canada Vacations, Signature Vacations, etc.), Last-minute Packages, Hotel Accommodation and Car Rentals.
Click here to start your travel planning.
We display many other travel options in our Featured Travel section which can be booked through one of the experienced counselors at the CIBC VISA Travel Service. Call 1-800-306-2433 or in Toronto, 905-712-2433.
What travel can I book when I call the CIBC VISA Travel Service?
Anything you like. The CIBC VISA Travel Service is a full service travel agency that can do everything from a weekend getaway including hotel accommodation and car rental, to an around-the-world odyssey.
What are Double Gold Bonus Points?
Double Gold Bonus Points are points you receive in addition to the regular Gold Bonus Points you collect when you make a travel purchase on your CIBC Gold VISA card through the CIBC VISA Travel Service. Double Gold Bonus Points will be awarded on travel purchases before taxes, service charges and personal expenses.
When does the Double Gold Bonus Points offer expire?
It doesn’t! Double Gold Bonus Points is a new feature that has been added to your CIBC Gold VISA Card every time you make a travel purchase from the CIBC VISA Travel Service.
Will I receive Double Gold Bonus Points for online bookings?
Yes! Online bookings are treated exactly the same as all other travel bookings.
1CIBC VISA Travel Service is operated for CIBC by an independent travel service agency, Ontario Registration number 4499356.
2To redeem Gold Bonus Points towards travel, reservations may only be made through CIBC VISA Travel Service.